Usability

Intuitive intranets: The newbie test

Angus Gordon

We all agree (hopefully) that websites should be intuitive. But what do we actually mean?

For most public-facing websites, the meaning of “intuitive” is pretty simple – in theory, if not in practice.

For example, if you’re building an online shop, you want to create a site structure, navigation scheme and labelling system that will help your potential customers find the products and information they’re looking for with as little guesswork as possible. (It’s Steve Krug’s “Don’t Make Me Think” principle.)


Website admins deserve better!

Angus Gordon

Earlier this week, Susan and I attended a fascinating talk about content strategy by Karen McGrane. You can read more about the talk - and content strategy in general - at our friend John Ryan's blog.

While the talk was aimed at user experience professionals, a lot of it was also relevant to website owners and administrators. In particular, one of Karen's points struck me so much that I had to take a photo: