Email FAQ

Note: wherever these answers refer to "yourdomain.com.au", replace this with your actual registered domain name when following the instructions.

How do I create a new email account?

  1. Log into your cPanel.
  2. Under the "Mail" heading, click Email Accounts.
  3. If you have more than one domain registered, select the one you want from the dropdown menu.
  4. You will need to do this twice. Make sure you remember the password you enter; you'll need it to access your email.
  5. Leave the Mailbox Quota as the default 250Mb unless you have a reason not to.
  6. Click Create Account.

You have now created an e-mail address.

How do I delete an email account?

  1. Log into your cPanel
  2. Click Email Accounts
  3. Note that when you remove the email account, all the emails on the server are permanently deleted. If you want to keep them, download them to your mail program.

You have now removed an e-mail address.

How do I set up a new email account in Outlook / Mac OS X Mail / Gmail?

MS Outlook

  1. Open MS Outlook
  2. Go to Tools and click on New Email Account
  3. Click Next
  4. Insert into the fields:
    • Your Name
    • Your Email Address: info@yourdomain.com.au
    • Your Username (See below, "How do I find out my email username?")
    • The Password you chose when setting up the email address
    • Incoming Mail Server: mail.yourdomain.com.au
    • Otherwise, use mail.yourdomain.com.au without authentication.
  5. If it is, Click Next until the setup is finished.
  6. This might take a little time to arrive in your inbox.

NOTE: After you have finished this process, it does take a little time for these settings to carry over. We will also be sending test messages just to make sure.

Apple Macintosh OS X Mail

  1. Open Mail.
  2. If the "Welcome to Mail" assistant does not appear, choose Add Account from the File menu.
  3. Fill in the Full Name, Email address, and Password fields.
  4. Note: Your email account password will be stored in Keychain and used automatically to log in to your email account when you open Mail.
  5. Click Continue to proceed.
  6. Choose the proper Account Type (POP3).
  7. It can be called whatever you want.
  8. Click on Continue to proceed.
  9. Click Continue to proceed.
  10. For Outgoing Mail Server, enter a useful description such as "Outgoing Mail Server" or "Website Outgoing Mail Server".
  11. You will find this with your username and password information.
  12. Click Continue to proceed.
  13. Click Continue to proceed.
  14. Check "Take account online". Click Create to complete the process.

After completing these steps you should be able to send and receive email via this account. If you can't send or receive email, contact your ISP for assistance (even if you don't use your ISP's email service), or visit any online help or support websites they offer.

Have your email settings on hand to inform the ISP support of the needs of your email service provider.

Gmail

  1. (If you don't have a Gmail account, you can create one easily at gmail.com).
  2. Click Settings in the top right corner.
  3. Click Accounts and Import
  4. Under "Check mail using POP3", click "Add POP3 email account".
  5. Enter the email address you want to add and click Next Step
  6. Enter your username (See below, "How do I find out my email username?").
  7. Under "Password", enter the Password you chose when you created the email address.
  8. Leave all other settings as they are and click Add Account.
  9. Leave "Yes, I want to be able to send mail as [your address]" selected and click Next Step.
  10. Change your name if necessary, then click Next Step.
  11. Leave "Send through Gmail" selected and click Next Step.
  12. Click Send verification.
  13. (Note: you'll be able to choose from a dropdown menu of different "From" addresses whenever you compose an email in Gmail. You can also change your default "From" address under "Settings > Accounts and Import".)

How do I find out my email username?

Generally, your email username will be the same as your email address, but with a "+" sign replacing the "@" sign. That is, if your address is myself@mydomain.com.au your username will be myself+mydomain.com.au

If this isn't working, check the email we went you when your account was set up. You can also check your username in cPanel:

  1. Log in to cPanel.
  2. Under "Mail", click Email Accounts.
  3. Find the address you want to see the username for, then under "Actions" click "More > Configure Email Client".
  4. This is what you need to enter when your email program asks you for a username.

Why I am not receiving any any more emails?

Relax, server outages can occur. Wait for an hour the and check back to see if you're receiving emails. If your email is still down, please do the following checks before you contact us:

  1. Is your internet connection working correctly?
  2. Has your domain expired?
  3. Have you exceeded the disc space allocated to your website email accounts from your host?
  4. Are you up to date with you hosting or domain payments?
  5. Contact your web host, quote your domain name and ask if their servers are down.

How do i find out my email program version?

MS Outlook

To determine the version of Outlook that you use, follow these steps:

  1. Start Outlook.
  2. On the Help menu, click About Microsoft Office Outlook.
  3. Verify the version information and the build number to determine the version of Outlook that is installed on your computer.

For more information about each version of MS Outlook go to http://support.microsoft.com/kb/870929

Apple Macintosh OS X Mail

  1. Open Mail.
  2. From the Mail menu, select About Mail.

How do I delete emails from my mail server?

Outlook Express, Outlook 98/2000, Windows Mail.

  1. Open Outlook Express , Outlook 98/2000, or Windows Mail.
  2. From the Tools menu select Accounts. The Internet Accounts box appears.
  3. Select the Mail tab. (Note: Windows Mail does not have the Mail tab, but shows the account in the Internet Accounts window). Your email account appears.
  4. Click on your account, then click the Properties button on the right. The accounts properties appear.
  5. Select the Advanced tab.
  6. Under the Delivery section: Clear the check box "Leave a copy of messages on the server" if you do not need to save mail on the server.
    If you would like to leave messages on the server, please check the box Remove from server after, and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  7. Click OK and then click Close to return to the email program.

Outlook 2002/2003

  1. Open Outlook.
  2. From the Tools menu, select Email Accounts or Account Settings for Outlook 2007. The Accounts box appears.
  3. Verify that the circle-box View or change existing email accounts is selected and click Next.
  4. Your email account appears.
  5. Click on your email account to highlight it, then click the Change button on the right. The Internet Email Settings appear.
  6. Click the button More Settings in the lower right-hand corner. The Internet Email Settings box appears.
  7. Click the Advanced tab.
  8. Under the Delivery section: Clear the check box "Leave a copy of messages on the server" if you do not need to save mail on the server.
    If you would like to leave messages on the server, please check the box "Remove from server after," and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  9. Click OK, then click Next, and then click Finish to return to the email program.

Outlook 2007

  1. Open Outlook.
  2. From the Tools menu, select Account Settings. The Account Settings box appears.
  3. Your email account appears.
  4. Click on your email account to highlight it, then click the Change button. The Internet Email Settings appear.
  5. Click the button More Settings in the lower right-hand corner. The Internet Email Settings box appears.
  6. Click the Advanced tab.
  7. Under the Delivery section: Clear the check box "Leave a copy of messages on the server" if you do not need to save mail on the server.
    If you would like to leave messages on the server, please check the box "Remove from server after", and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  8. Click OK, then click Next, and then click Finish. Click Close to return to the email program.

Apple Macintosh OS X Mail

  1. Open Mail.
  2. From the Mail menu, select Preferences. Select the Accounts icon and click on your email account under the Description heading. The Account Information appears.
  3. Click on the Advanced tab.
  4. Make sure that "Remove copy from server after retrieving a message" is checked. If you would like to leave messages on the server, click on the field below and select after one day, or after one week, etc. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days. Note: You can remove the email from the server immediately by clicking the Remove Now button.
  5. Close the Accounts box to return to the email program.

How do I change my email password?

  1. Log into your cPanel
  2. Click Email Accounts
  3. Click Add/Remove/Manage Accounts
  4. Click the Password button to the right of an email address for which you would like to change the email password for.
  5. In the box to the right of New Password, type the new password for the email address
  6. Click the Change button

You have now successfully changed your email password.